LifeWorks is a cloud-based employee wellbeing platform. At every company that uses LifeWorks there would be a select amount of people (usually HR managers) that are in charge or doing tasks such as adding colleagues, posting onto the newsfeed on behalf of the company. This was done on a separate platform, the Admin Panel.
At LifeWorks, I worked on the Data and Analytics team as the only designer. Aside from myself, the team was made up of: 1 PM and 5 developers.
My role on this project was to find out what was wrong with the colleague management section of the Admin Panel
Company admins contact LifeWorks to do tasks they should really do themselves.
Data showed that company admins were constantly contacting the customer success managers at LifeWorks to complete simple tasks, like removing and adding new employees to the platform. Through user research I established that this was mostly due to admin users not knowing how to complete these tasks.
Using this as a foundation, I did some usability tests to work out where the holes were exactly and how best to fix them.